Community Operations Specialist
(student)
Zagreb, Croatia
A student in training to become community operations superstar.
Deadline for submissions: 15.02.2023
Community Operations Specialist (F/M student)
We are looking for someone to assist us with community relations, including managing our social media presence on LinkedIn and Facebook, organizing webinars and online events, and ensuring that our in-person events run smoothly. You will not be alone in this, we will all help in our separate roles, but you will be the one responsible for making it happen in time, achieving desired results, and maintaining the desired pace. Your primary focus will be on fostering a positive and engaging environment for our community members, while also identifying and addressing any issues or concerns that may arise.
Who is an ideal candidate:
- Student – 4th or 5th year of schooling, or equivalent last year of studying
- You have up to 20 hours per week available to work with us
- You are willing to come to the office most of the time as some of the tasks will require physical presence and we do all show-up physically most days as we are a small team
- You are positive-thinking and self-driven individual willing to learn and grow over time
- You have a passion for technology and digital communication
- You enjoy interacting with people and using social media
- Employment via Student Center
Your key responsibilites:
- Managing social media accounts and creating engaging content (copywriting, editing, creating visuals)
- Organising our social media presence – editorial calendar, budget for advertising
- Monitoring, responding, and managing comments and inbox communication with the general population
- Managing different external partners on your project - designers, advertising agency, speakers, sponsors, vendors
- Organising webinars and ensuring they happen, helping with webinar recording, helping with creating visuals, writing webinar descriptions for landing pages
- Organising in person events - making sure they happen, sending out invitations, coordinating speakers
- Identifying opportunities for community growth and engagement, and working with other stake holders to develop and execute campaigns to achieve these goals
- Serving as a brand ambassador and promoting customer satisfaction
- Building and maintaining relationships with community partners, stakeholders, and customers
What we expect you to organise:
- Up to 15 webinars per year
- Up to 10 in-person events per year
- Social media calendar with 1-2 posts a week
To do this you will need (or learn on the way) a specific set of skills:
- Decent knowledge of English in written and spoken form (as we have many meetings in English with our partners and customers)
- Skilled in communication, both written and verbal
- Basic graphic editing skills - this can be Photoshop/Illustrator or Canva, Figma… any tool you are familiar with (even PowerPoint) that will help you create Social Media graphics. Do not worry, we do have external designers to help when things get rough and guide you if needed
- Basic copywriting skills - you do not have to be Edgar Allan Poe, but at least some creativity is expected
- Basic knowledge of how Facebook/LinkedIn/Google advertising works - you will work directly with a marketing agency so you will need to know key terms and understand the underlying processes – you can learn this on the go
- Good self-organisation skills as well as a desire to learn how to manage small projects
- Self-motivation - willingness to learn and strive for continuous improvement
- Event organisation which can be developed through experience. You just need to be organised, everything else we can teach you
What we offer:
- Competitive compensation based on hours worked, starting with 5,00€/hour
- Potential for extra bonuses based on performance
- Great working conditions
- Chance to learn from leading professionals in the industry
About us:
Nephos is a boutique IT consulting company, operating from our offices in Croatia, Slovenia and Serbia. We are working with clients from all over the world, some renowned and some so fresh and propulsive that you’ll be hearing about them in the future. Our main goal is to inspire organisations to become leaders by increasing their digital acumen. We are technology agnostic, and we adjust to our client’s needs.
Join us!
You can submit your application in English or Croatian, what ever is easier for you – we will not test your language skills at this point.
What do we offer?
Like most tech companies, we are putting an emphasis on our employees satisfaction. Full scope of the benefits package is growing with us, so expect this chapter to expand.
Family friendly working hours
We are aware that you have a life outside work. So do we, and we value it highly. This means that we do not offer only flexible working hours, but also promise to respect your time off time.
Choose your system
You will be working with the top equipment of your choice – whether it’s MacOS or Windows. We are proud to be technology agnostic – everyone is welcomed.
Health insurance
In light of everything that is happening around us, we decided to cover additional medical insurance for all the employees. This includes a once-a-year medical checkup to make sure all systems are working optimaly.
Education
Learning is our passion so we not only expect from you to keep on learning but we also provide you with as much learning opportunities as possible. From conferences to books and resources – if you want to learn we will see how we can make it possible.
Traveling
Our client list is pretty divers – from local companies to government of Mauritius or clients in USA. Depending on your duties, you could be traveling with us.
