One of the favourite old warnings from AI sceptics was: “Just wait until that AI of yours starts writing code.” Well, it happened. Generative AI learned to speak programming language, and software development hasn’t been quite...
Agentic AI
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Governance for Agents: Policies, Audit Trails, and Human Oversight
Artificial Intelligence has been evolving rapidly over the last decade. With the rise of Generative AI, we see the wider public suddenly exploring its capabilities in everyday personal and professional activities. The latest advancements, agentic AI, is becoming a...
Smarter Support with Multimodal AI: From Screenshots to Speech
What Is Multimodal AI? Multimodal AI refers to systems that process and integrate multiple data types, text, images, audio, and video, simultaneously. Unlike traditional AI, which handles one input at a time, multimodal models fuse these inputs to...
Building an AI Concierge for Support: Patterns, Tools, Handoffs
In today’s fast-paced digital environment, users expect instant, personalised support. Enter the AI concierge, an intelligent virtual assistant that handles routine queries, guides users to solutions, and escalates to human agents when needed. Rather than replacing...
ROI in 90 Days: Pilot Playbook for Agentic Automation
What Is Agentic Automation? Agentic automation refers to AI-powered systems (or AI agents) that don’t just follow preset scripts, but can plan, decide, and act on their own to achieve goals with minimal human input. Unlike basic bots that execute fixed steps, agentic...
What is Agentic AI – from Generative to Agentic
Artificial intelligence keeps advancing. Recently, Generative AI (AI that creates content like text or images) grabbed headlines by producing human-like outputs on demand. Now the next leap is here: Agentic AI, which moves beyond content generation to autonomous...